Support

In the app: Account → Help & legal → Contact support (includes your app version so we can fix problems faster).

We read every message and usually reply within 2 business days.

In an emergency, call 911. CulDeChat isn't an emergency service.

Common questions

Who can see where I live?

No one. Other members never see your home, your address, or your exact location. CulDeChat only uses your home (rounded to about 500 feet) to work out whose circles overlap yours.

How do I verify my home?

Set your home on the My Radius tab, then enter your verification code in Account → Home & addresses. During the beta, testers receive their code from us; mailed postcards come later.

I moved. What do I do?

Set your new home on My Radius and verify it again. Your old home stops counting right away.

Why can't I message someone?

Messages are only between neighbors whose circles overlap. Some people have a private profile or have turned messages off. On the Free plan you can reply to anyone who messages you; starting a conversation needs Plus or Premium.

How do I report or block someone?

Tap the person's name, or the ⋯ on a post, and choose Report or Block. Reports are confidential, and people you block aren't told.

I'm not getting notifications.

Check Account → Notifications in the app, then make sure notifications are allowed for CulDeChat in your phone's Settings → Apps → CulDeChat → Notifications.

How do badges work?

Badges like Verified neighbor, Helpful neighbor, and Local guide come from your activity, such as neighbors marking your posts Helpful. See your progress in Account → Badges.

How do I delete my account?

In the app: Account → Delete my account. Can't get into the app? See Delete your account.

Legal

CulDeChat is operated by Direct Innovations LLC.